Customer Confidential: Untold Stories of Earned Growth

Ep. 216: Ben Reason | Humanizing Experiences: The Power of Design in Creating Meaningful Connections

Jun 29, 2023
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1
Introduction
00:00 • 2min
2
The Differences Between LiveWork and IDEO
02:04 • 2min
3
The Importance of Separating the Development of the Experience Online and in Digital Channels
03:48 • 2min
4
The Value of Provocation
05:37 • 2min
5
The Tension Between Design and Business
07:30 • 4min
6
How to Pay at the Turn Style in London
11:53 • 2min
7
The Importance of Experience Design in the Customer Experience World
14:16 • 3min
8
The Importance of Mopping Up Things
17:14 • 4min
9
The Emotional Experience of Electronics
21:29 • 2min
10
The Emotional Connection Between Washer and Dryer
23:58 • 3min