Engineering Calmer Agencies & Consulting Firms: Calm is the New KPI

How Voxer Can Save You And Your Client Time With Ashley Gartland & Nancy Jane Smith

Jan 14, 2020

In this engaging discussion, Nancy Jane Smith, a licensed counselor specializing in high-functioning anxiety, and Ashley Gartland, a dynamic business coach, share how they revolutionize client communication using Voxer. Nancy reveals how Voxer enhances client progress with daily check-ins and thoughtful guidance, while Ashley highlights its flexibility for ongoing support without the need for constant meetings. Both experts emphasize establishing boundaries and training clients to effectively use the app, streamlining their practices and improving overall client experience.

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INSIGHT

Asynchronous Time Improves Response Quality

Asynchronous replies let coaches pause, reflect, and give more thoughtful responses than immediate in-session reactions.
Nancy says stepping back often produces better, more holistic feedback for clients.

ADVICE

Teach Clients To Be Concise

Train clients how to send useful Voxer messages and set limits on length and content.
Nancy asks clients to edit out long stories and focus on the issues where she can give actionable feedback.

ANECDOTE

Onboard With A 90-Minute Intake And Daily Habit

Nancy onboards with a 90-minute intake then asks clients to Voxer daily for a week to build the habit.
That habit prevents clients from waiting until crises and allows earlier, more effective interventions.

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Client meetings can easily fill up your entire calendar–sucking away all of your available time.

This time is a valuable asset and it is often the single most limiting factor to the growth of service-based businesses.

So what if there was something you could do to reduce this time-suck?

All this month on the show we are looking at alternatives–unique ways to communicate with clients and opt-out of meetings, email, and conventional communication methods.

Today, we’re talking about using Voxer with clients. Primarily a voice messaging app that harkens back to the flip-phone days, Voxer allows you to send short voice recordings, replacing both email and in-person meetings.

I’m going to talk to two different founders who use Voxer to communicate with their coaching clients.

You’ll hear from Nancy Jane Smith, a professional counselor and therapeutic coach who uses Voxer as a better way to work with women with High Functioning Anxiety.

And you will hear the second half of an interview that I started last week with Ashley Gartland, a business coach who uses Voxer to save time, boost profit, and nurture exceptional ongoing client experience.

Throughout this episode, pay close attention to how Voxer not only helps save time by opting out of meetings but also streamlines the way your clients receive value.

In this episode:

How Ashley & Nancy are using Voxer in managing and minimizing client meetings
How they are using Voxer so the technology doesn’t become a distraction
What the boundaries and processes they’ve put in place so clients know what to expect
What challenges they have run into transitioning from a typical client meeting structure
What impact the new approach have on their operational capacity

Links:

Ashley Gartland:

Nancy Jane Smith:

Susan Boles:

Scalespark Dollars + Decisions Roundtable
Twitter @ScaleSpark
LinkedIn @thesusanboles

Grab the Calm Service Design + Delivery Swipe File here