Let Go & Lead with Maril MacDonald

Amy Edmondson | How leaders nurture psychological safety

12 snips
Jul 11, 2023
Amy Edmondson, Harvard Business School professor and author of The Fearless Organization, explains psychological safety in teams with a short, practical lens. She discusses how leaders create permission for candor, common mistakes that silence voice, balancing openness with high standards, and why a beginner's mind and letting go of ego matter for learning and better teaming.
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ANECDOTE

Pixar And Children's Minnesota As Safety Role Models

  • Amy cites Ed Catmull at Pixar and Julie Marath at Children's Minnesota as leaders who built candor into their organizations.
  • Catmull institutionalized candor for film quality; Marath prioritized speaking up for patient safety.
ADVICE

Use Genuine Questions To Invite Voice

  • Give explicit permission for candor by asking genuine open questions and listening intently.
  • A well-crafted question makes it awkward to stay silent and signals respect and interest in the respondent's view.
ADVICE

Stop Behaviors That Kill Candor

  • Avoid dominating meetings, stating strong opinions too early, or showing anger when receiving bad news.
  • These behaviors crowd out others, silence dissent, and turn learning moments into embarrassing experiences.
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