AI Agents Podcast How AI Transforms Healthcare Follow Ups with RJ Burnham | EP112
Dec 23, 2025
RJ Burnham, Founder and CEO of Consig, delves into the transformative power of AI in healthcare communication. With decades of experience in voice AI, he reveals how automating patient follow-ups can reduce readmissions and lighten provider workloads. RJ emphasizes that real conversations are crucial for patient outcomes and discusses the challenges of integrating AI into existing systems. He also shares insights on global patient access issues, compliance hurdles, and the future vision of universal follow-up conversations, all while ensuring AI supports rather than replaces caregivers.
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Initial Outreach Is The Hidden Cost
- The largest waste is the initial outreach: getting patients on the phone and validating identity and timing.
- These front-end steps often consume minutes and are done by costly clinical staff.
Automate First Contact, Keep Nurses Clinical
- Automate the outreach and screening steps so nurses focus on clinical conversations.
- Shift automation to increase clinical touches per nurse and improve outcomes.
Payer Workshop Revealed Readmission Pattern
- Blue Cross Blue Shield of Florida found patterns predicting readmissions and had 100 nurses doing outreach.
- RJ notes 60% of that nurses' time was spent on wasted outreach tasks.