I've been taking a walk – and a train – in the Black Forest of southern Germany. I visited the ticket office in the town of Triberg, where the person behind the counter is sitting at a desk 20 miles away.
Remote ticket office staff are already a reality on German railways, as staff are still able to give advice, take money and print tickets.
But could video ticket kiosks catch on in the UK?
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Simon Calder's Independent Travel Podcast