Jay Hack with Fluke Reliability

Scott MacKenzie interviews Jay Hack, Vice President and General Manager of Fluke Reliability, at the Accelerate 2025 event in Austin, Texas. Jay discusses Fluke's comprehensive reliability solutions, emphasizing the importance of transitioning from reactive to proactive maintenance. He highlights the company's flagship product, E Main, and its role in asset criticality assessments. Jay also mentions the integration of various modalities like vibration and thermography, and the introduction of the ECM portal for centralized condition monitoring. Fluke's strategy includes increased connectivity among portfolios, significant R&D investment, and strategic partnerships to enhance customer value.

Action Items

• [ ] Attend the Accelerate 2025 user conference hosted by Fluke Reliability to learn more about their latest solutions and connect with their team.
• [ ] Reach out to Jay Hack on LinkedIn or at j.hack@fluke.com to discuss Fluke Reliability's offerings and how they can help with your asset management and reliability needs.

Outline

Introduction and Welcome to Industrial Talk Podcast

• Scott MacKenzie introduces the Industrial Talk podcast, emphasizing its focus on industry professionals and innovations.
• Scott welcomes Jay Hack, the Vice President and General Manager of Fluke Reliability, to the podcast.
• Jay Hack is introduced as a key figure in the company, with a significant role in its leadership and strategy.
• The podcast is broadcasting live from the Accelerate 2025 event in Austin, Texas, sponsored by Fluke Reliability.

Jay Hack's Background and Role at Fluke Reliability

• Jay Hack shares his background, mentioning his eight years with Fluke and his recent transition to the reliability division.
• He discusses his responsibilities, including leading the commercial side, M&A strategy, and now overseeing the entire business.
• Scott MacKenzie and Jay Hack reminisce about their first meeting, which was challenging due to Scott's inability to speak.
• Jay Hack highlights his experience in various roles within Fluke, including his current position as Vice President.

Strategy and Customer Engagement at Fluke Reliability

• Scott MacKenzie asks Jay Hack about the strategy for helping customers navigate Fluke's extensive offerings.
• Jay explains the importance of meeting customers where they are, starting with basic work order systems and asset criticality assessments.
• He emphasizes the need for a commitment from leadership to change and improve maintenance practices.
• Fluke offers various training modules and process mapping to support customers in their journey towards proactive maintenance.

Fluke's Depth of Knowledge and Customer Support

• Scott MacKenzie praises the depth of knowledge within Fluke, which gives him confidence in their solutions.
• Jay Hack highlights the strength of Fluke's reliability division, with 750 professionals and a team of experts.
• He provides an example of a large pharmaceutical customer benefiting from the expertise of Fluke's chief corporate metrologist.
• Fluke's ability to provide tailored solutions and support, based on the customer's needs, is a key differentiator.

Modalities and Tools in Fluke's Offerings

• Jay Hack discusses the various modalities Fluke specializes in, including vibration, thermography, and more.
• He explains the different tools and solutions Fluke offers, from route-based maintenance to advanced monitoring systems.
• The ECM portal is introduced as a new offering that integrates vibration data and condition monitoring in one place.
• Fluke's strategy of connecting different tools and systems to provide a comprehensive solution is highlighted.

Connected Reliability and Partnering with Other Companies

• Scott MacKenzie and Jay Hack discuss the concept of connected reliability and Fluke's approach to integrating various tools.
• Jay explains that while Fluke doesn't connect to every device, they aim to make it easy for customers to connect their assets.
• Fluke is increasing partnerships with other companies to augment their offerings and provide better solutions.
• The importance of having a seamless experience for customers, with integrated tools and systems, is emphasized.

Investment in R&D and Future Product Development

• Jay Hack shares that Fluke invests significantly in R&D, almost double the industry average.
• He mentions upcoming new products that will enhance the user experience and provide modern solutions.
• The focus on organic development and continuous improvement is a key part of Fluke's strategy.
• Fluke's commitment to bringing in new technologies and solutions to benefit their customers is highlighted.

Jay Hack's Vision for Fluke's Future

• Jay Hack outlines three main areas of focus for Fluke's future: increased connection among portfolios, investment in organic roadmap, and partnerships.
• He emphasizes the importance of making Fluke's solutions easy for customers to consume and deploy.
• The goal is to provide a seamless experience and better connect different tools and systems.
• Fluke's strategy of continuous improvement and innovation is a key driver for their success.

Conclusion and Contact Information

• Scott MacKenzie wraps up the conversation, praising Fluke's comprehensive solutions and user-friendly tools.
• Jay Hack provides his contact information for listeners who want to reach out to him.
• Scott encourages listeners to connect with Fluke and participate in future events like Accelerate 2025.
• The podcast concludes with a reminder of Fluke's commitment to helping industry professionals succeed.