BONUS EPISODE: Rob van Herpen is the Chief Customer Officer and North America General Manager of 5CA. 5CA is a CX specialist, based in the Netherlands. 95% of the 5CA workforce works from home so I called Rob to ask for advice on how this works and what advice he would give to managers who need to urgently get their team working from home.
Feel free to contact Rob directly if you feel that you could benefit from some work from home advice directly.
https://www.linkedin.com/in/robvherpen/
https://www.5ca.com/
CX Files