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It’s not glamorous.
Yet building management has the potential to make or break both investor returns and customer satisfaction.
Historically, it’s been rare for investors to know (and perhaps, to care) how their building can be managed better. Until now.
Ryan Collier has specialised in the management of large and complex buildings for 10 years, and has overseen tens of thousands of homes.
He and his team at leading specialist block managers, Pod Management, provide residential estate and block management services - and comprehensive data analytics - for clients such as Bellway homes, Berkeley Homes and Tipi (Quintain) across some 9,000 homes (contracted and pipeline).
We discussed:
- How data analytics can be used to reduce investor costs and improve customer service for tenants - from optimising postroom staffing to 24 hour ‘between tenancy’ turnarounds
- The myth that new buildings cost less to run - since maintenance is about people and the quality of the building, not its age
- The myth that more data means better results - it’s not the data, but how you use it!
- Optimising building lifecycle costs - and the shocking cost of cheap taps, lifts and gates
Resources:
Linkedin: https://www.linkedin.com/company/pod-management/
Linkedin: https://www.linkedin.com/in/annaclareharper/
Instagram: @podmanagement
www.podmanagement.co.uk
www.annaclareharper.com
The Return: Property & Investment Podcast