Super Data Science: ML & AI Podcast with Jon Krohn 984: Building AI Agents Where 99.9% Accuracy Isn't Good Enough, with Raju Malhotra
23 snips
Apr 17, 2026 
Raju Malhotra, Chief Product and Technology Officer at Certinia, leads product and AI agent initiatives tied to Salesforce. He discusses building enterprise-grade AI agents, AgentForce 360’s stack for grounded context and reasoning, why SaaS plus agents expands opportunity, and practical impacts like productivity gains and deterministic guardrails for finance workflows.
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Siemens Staffing Agent Cut Hours To Minutes
- Certinia moved customers from automation to autonomy with agentic features after a decade as a SaaS vendor.
- Siemens used Certinia's Staffing Agent to optimize thousands of assignments, turning hours of work into minutes and managing real-time changes like sick days and vacations.
Agents Appear As Team Members In Slack
- Users interact with Certinia agents either inside the Certinia app (native on Salesforce) or increasingly via Slack as a team member.
- The Slack experience lets staffing teams ask the agent contextual questions like staffing status and pre-staffing plans in-channel.
SaaS Evolves Into Hybrid SaaS Plus Agents
- SaaS is evolving, not dying; the future is a hybrid of traditional SaaS plus agentic capabilities that combine human and agent workflows.
- Certinia focuses on offering choice: workflows optimized for humans, for agents, or a hybrid that increases value and applicability.
