CX Goalkeeper with Gabe Smith - S1E14 is about the CXPA and the CCXP certification

The CX goalkeeper had a smart discussion with Gabe Smith

After more than 11 years at the American Cancer Society with his last role as Senior Consultant - Customer Experience, he moved to the CXPA - Customer Experience Professional Association as content manager in 2019. He creates and curates non-biased content that connects CX professionals around the world, empowers them to overcome obstacles and drive customer-focused change within their organisations, and elevates the CX discipline in the marketplace.

My key learnings:

• The mission of the CXPA is "We support CX professionals to share, learn, inspire, and grow throughout their entire career"

• The CXPA has more than 4'000 members from 70 different countries

• The volunteers play an important role in the community

• Gabe Smith is the CX wikipedia :)

• The CCXP is one of the most important certification in the CX world

• It's more than only an exam. It's also about continuous learning

Gabe's gold nugget (summarised): "Customer Experience is the right thing to do financially, and the right thing to do morally"

How to contact Gabe:

• linkedin.com/in/gabesmithccxp/

Thank you Gabe!