The Curbsiders Teach #48 Channeling the Afterglow, not the Aftermath: Tips from AIMW25 for Navigating during and after Feedback Conversations with Drs. Reeni Abraham and Liz Petersen
Apr 30, 2025
Dr. Reeni Abraham is a distinguished medical educator and Associate Vice Chair of Undergraduate Medical Education at UT Southwestern. Alongside Dr. Liz Petersen, they delve into effective feedback conversations in medical training. They share personal anecdotes, emphasize the REMAP approach, and discuss the emotional dynamics of feedback. Listeners will learn about practical strategies to enhance communication skills, the importance of reflection, and managing emotions during discussions. Plus, enjoy some light-hearted banter on work-life balance during COVID!
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Use NURSE to Address Emotion
- Use the NURSE mnemonic to name, understand, respect, support, and explore learner emotions during feedback.
- Be relatable by sharing your own feedback challenges and offer time for processing if needed.
Empathize and Explore Emotions
- After reframing and expecting emotion, use NURSE to respond empathetically.
- Explore emotional responses; early shutdown means feedback may not have been heard fully.
Map Feedback to Learner Goals
- Engage learners to map feedback to their personal professional goals.
- Use follow-up communications like emails or meetings to confirm understanding and co-create a plan.