The Unofficial TikTok Shop Podcast with Jordan West
Ep 326: Exceptional Customer Service With John Merris CEO, Solo Brands
No matter what stage you are in your business, never stop taking care of your customers and giving them a great experience.
In this episode, John Merris, CEO of Solo Brands, shares their company’s journey that started in 2018 with 6 employees and is now close to 600 employees. Listen as he shares his great advice for entrepreneurs in running a business.
Listen and learn in this episode!
KEY TAKEAWAYS FROM THIS EPISODE
- Leadership teams should be servant leaders and must not boss around brands to tell them what to do.
- It's the brand's responsibility to get the job done and deliver results.
- Foster a culture where your team is not afraid to ask for help.
- Always focus on giving great customer experiences.
- You have to believe that short-term losses generate long-term returns.
- Make sure that being public doesn't change how you operate your business.
- Speed to failure; you’ll learn faster. Speed into product development; you’ll launch faster. The faster you move, the more you accomplish.
- When you move fast, it's not that you fail faster- It's that you succeed faster at learning what didn't work and can now figure out what does work.
Recommended Book: The Heart of Business by Hubert Joly
https://www.hubertjoly.org/book/
Today’s Guest:
John Merris is the CEO and Director of Solo Brands.
Solo Brands is a collection of distinctive, adventurous lifestyle brands.
Connect and learn more about John Merris and Solo Brands here:
Website: https://www.solobrands.com
Linkedin: https://www.linkedin.com/in/johnmerris
E-mail Address: john@solobrands.com
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