Product Innovation Series with Aram Melkoumov

How To Build A Successful Tech Product - Jeroen Van Hautte, TechWolf

Dec 27, 2022
In this insightful discussion, Jeroen Van Hautte, Co-founder and CTO/CPO of TechWolf, shares his journey in building an AI-driven workforce planning tool. He reveals the importance of aligning tech innovations with customer needs and transforming feedback into actionable insights. Jeroen also discusses how to prioritize features based on customer engagement and the significance of meaningful KPIs for measuring success. He reflects on his evolving role and emphasizes a collaborative approach within his team to foster growth and innovation.
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ADVICE

Evaluate Feature Requests Carefully

  • Evaluate how important a requested feature is to the customer before deciding to build it.
  • Consider potential broader market value and turn requests into opportunities.
ADVICE

Collaborative Priority Setting

  • Prioritize features by getting stakeholders in the same room to discuss and rank collaboratively.
  • Lack of a rigid process can aid knowledge sharing and flexible decision-making.
ANECDOTE

Customer Success Energizes Team

  • The first customer success story was energizing: a person got a job due to TechWolf.
  • This reinforced the team's focus on impactful customer outcomes beyond technology.
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