Giovanni Tavani is the director of Global Customer Care and Social Media at Royal Canin, based in France. He recently joined Royal Canin and was previously the head of social customer care at Dell - a company he stayed at for 17 years.
Royal Canin is one of the leading premium pet brands globally. If you have a dog or cat then you probably know of their food and associated products. They supply food mixed for each individual breed and have a great reputation for high quality.