The Entrepreneurs Have we lost our appetite for sustainability? New approaches in luxury retail and travel for 2026
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Jan 7, 2026 Charlotte Sturck, founder of The Handbag Clinic, discusses her journey in luxury aftercare, emphasizing the rising consumer interest in sustainable fashion. She highlights the growth in demand for restorations and the shift towards circular fashion. Neil Jacobs, former CEO of Six Senses, shares insights on luxury hospitality's evolution, advocating for sustainability embedded in corporate culture. He notes the importance of unique, storytelling experiences for guests and community contributions. Both guests explore the future of luxury in the context of sustainability and personalization.
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From Hush‑Hush To Public Brand Partnerships
- Some luxury brands quietly used The Handbag Clinic's services for years before making partnerships public.
- Charlotte described working live with Burberry in Selfridges and memorable celebrity visits like Claudia Schiffer.
Prove Profitability To Scale Sustainability
- Prove sustainable models can be operationally viable and profitable to win broader acceptance.
- Charlotte emphasises reaching profitability quickly to convince brands and markets this space works.
Luxury Clients Treat Bags As Investments
- Affluent customers willingly pay and wait for artisan repairs, treating their bags as investments.
- This signals a broader shift toward investing in quality and maintaining wardrobes rather than frequent replacement.