Barron's Advisor Kate Murphy: How to Truly Hear and Understand Your Clients
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Apr 4, 2023 Learn how journalist Kate Murphy emphasizes the power of active listening to truly understand clients. Explore the importance of diverse viewpoints, engaging conversations, and avoiding conversational narcissism. Discover the impact of genuine connection, adapting to communication dynamics, and fostering meaningful relationships through deep listening.
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Active Listening Is Courageous Absorption
- Carl Rogers defined active listening as complete absorption in the speaker.
- True listening requires courage because it surrenders control and unpredictability.
Use Open Questions On Audio Calls
- On phone calls, focus on voice cues and ask better open-ended questions.
- Avoid leading questions that steer answers toward what you expect.
Phone Beats Video For Deep Conversation
- Video calls introduce digital artifacts that scramble subtle social cues.
- Murphy argues phone calls often enable deeper listening than imperfect video.