Ep. 14 Hospitality Best Practices: Mentor It, Model It, Measure It
Nov 30, 2023
25:45
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Doug Kennedy shared so much wisdom with us in this episode - preparing employees to deliver great expeirences, the importance of leaders modeling, and mentoring the behaviors they want to see.
Doug also introduced me to a wonderful Spanish word: Sentipensante - Sensing & Thinking - a fantastic distallation of what it takes to deliver great customer experiences.
Customer Experience Patterns Podcast