Negotiate Anything The Hidden Cost of Unresolved Disagreements
7 snips
Feb 7, 2026 
Winter Wheeler, an Atlanta mediator known for emotional intelligence; Jean Lawler, a former litigator turned commercial mediator in Los Angeles; and Natalie Garamone, a workplace conflict consultant. They explore dehumanizing opponents, leadership conflict avoidance, reflective listening and de-escalation, preparing people before tough talks, and creative nonfinancial remedies to move disputes forward.
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Use Silence And Reflective Listening
- Do use reflective acknowledgement and the power of silence to de-escalate heated exchanges.
- Pause, let the other person speak, and listen for their underlying needs and feelings before responding.
Trust Is A Bank Of Positive Data Points
- People constantly collect behavioral 'data points' that build trust or suspicion over time.
- Natalie cites Gottman: one negative interaction requires multiple positive ones to repair relational trust.
Zoom Mediation And Shuttle Diplomacy
- Jean Lawler mediates mostly litigation cases and often works by shuttle diplomacy on Zoom.
- She focuses on discovering each party's real needs and moving them closer to settlement or clarity.