Digital Stratosphere: Digital Transformation, ERP, HCM, and CRM Implementation Best Practices Blame the CIO
Jan 5, 2026
CIOs often face unjust blame for digital transformation failures, despite lacking full control. Outsourcing entire projects can lead to conflicts and dependency, so co-sponsorship with other leaders is crucial. Front-loading planning prevents costly vendor teams from misstepping. Hiring independent advisors ensures unbiased technology decisions. Trusting instincts and early investigations can help CIOs navigate vendor pressures and make informed choices. Packed with practical insights, this discussion is a must-listen for tech leaders!
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Don't Outsource Ownership
- Avoid outsourcing the entire digital transformation to third parties who will run the meter and create learned helplessness.
- Keep internal ownership and capabilities while selectively augmenting with outside expertise.
Vendor Economic Misalignment
- Vendors and integrators often have a conflict of interest because they profit when projects take longer.
- That economic misalignment can drive up cost and delay outcomes despite promises of expertise.
Get A Business Co-Sponsor
- Share executive sponsorship with a business leader so the project isn't just an IT initiative.
- Get a COO or CFO co-sponsor to secure business decisions, resources, and change ownership.