CX Goalkeeper & ECXO with Jef Teugels - E46 is about Customer Culture

The CX Goalkeeper in collaboration with the European Customer Experience Organization (ECXO) had a smart discussion with Jef Teugels

Jef is founder of Reins Group and an ambassador of the ECXO.

In this episode you will learn:

- Some highlights on the ECXO

- The definition of culture and customer culture

- The example of Air New Zealand transformation

- Several great insights on the 8 key ingredients of a customer culture

… and much more

His book suggestion:

• The Customer Culture Imperative: A Leader's Guide to Driving Superior Performance; L. Brown, C. Brown

• The 4 Stages of Psychological Safety: Defining the Path to Inclusion and Innovation; T. Clark

Jef's golden nugget:

Work on your sensitivity. Sense what somebody else is living or trying to convey.

How to contact Jef:

- https://www.linkedin.com/in/jefteugels/

- https://reins.group/

Thank you, Jef!

Thank you European Customer Experience Organization (ECXO)

#customerexperience #leadership #cxgoalkeeper #exco #cxtransformation #podcast #customerculture #culture