Rory O’Neill, CMO at Checkout.com, has an impressive background in mobile technology with experience at BlackBerry and Samsung. He discusses the transformation of the payments landscape driven by innovations in ecommerce. Rory emphasizes the need for advanced solutions to combat fraud and enhance consumer trust. He also advocates for cultivating talent and improving financial literacy within the industry. Ultimately, he envisions a future where agentic commerce flourishes, balancing AI capabilities with a vital human touch.
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volunteer_activism ADVICE
Leverage Merchant Word‑Of‑Mouth
Let satisfied merchants market your service through word of mouth and case studies.
Measure NPS and customer satisfaction to fuel authentic referrals and growth.
insights INSIGHT
Behavior Varies By Region And Generation
Generational and regional behaviors shape payment patterns dramatically, from saved cards to who buys subscriptions.
Digital-native regions and younger cohorts change use cases, making payments more embedded across channels.
insights INSIGHT
Single‑Vendor Nirvana Is Overstated
No single vendor can perfectly serve every market; resilience requires multiple providers tuned per country and channel.
Checkout bets on a digital-only focus to outperform generalist providers for online merchants.
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The mobile revolution of the 2000s didn’t just redefine the way we communicate, it fueled innovation, redefined industries, and transformed our lives in ways few could have predicted. Working in mobile at the time, Checkout.com CMO Rory O’Neill sensed a similar transformation was about to grip the payments industry – and made it his mission to become a part of it. In this episode, we speak to Rory about his journey from mobile tech to payments, and how the current wave of innovations are once again helping to shape the way the world lives and works. We’ll hear about the new challenges emerging in step with the rapid spread of ecommerce, and the work Checkout.com is doing to keep pace. We’ll also explore Rory’s vision for the future of agentic commerce — and what the industry must do to ensure no one is left behind.
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