Ep.102 - Customer Service - Know what to Build - Foremen

Most quality problems aren't "craft issues" they're customer service failures. In this episode, Jason challenges foremen to stop installing work based on habit and start building exactly what the customer actually ordered every time. You'll hear simple analogies that make the point stick and a practical field-ready system (features of work, checklists, and daily huddles) to lock in expectations before crews ever start. If you want fewer punch list fights, smoother inspections, and pride in the finished product, this is the reset.

· What you'll learn in this episode.

· Why "you don't know what you're doing" really means you don't know the customer's specific expectations for today's work

· How a foreman can prevent inspector issues by giving each worker clear daily tasks, methods, and quality standards

· How to use Features of Work boards/visuals and checklists to capture conditions of satisfaction and eliminate guessing

· How the 25-minute crew preparation huddle trains the crew on expectations, deviations, and lessons learned

· How "stop, call, and wait" prevents rework and protects safety by catching problems before they get installed

Before your crew starts tomorrow, can you clearly explain without guessing what the customer expects the finished work to look like?

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Also, here are links to our YouTube Channels:

· Jason Schroeder YouTube Channel: https://www.youtube.com/channel/UC4xpRYvrW5Op5Ckxs4vDGDg

· LeanTakt YouTube Channel: https://www.youtube.com/c/leanTakt

· LeanSuper YouTube Channel: https://www.youtube.com/channel/UCzQDevqQP19L4LePuqma3Fg/featured

· LeanSurvey YouTube Channel: https://www.youtube.com/channel/UC-Ztn3okFhyB_3p5nmMKnsw