Work It Psychological safety at work is not about giving nice feedback
Aug 25, 2024
Jasmine Liew, founder of Breakthrough Catalyst, specializes in fostering psychologically safe workplaces. She shares insights on how negative experiences with authority can hinder open communication and team dynamics. The conversation reveals actionable strategies for leaders to cultivate an environment where employees feel safe to express ideas without fear. Liew also discusses the significant impact of psychological safety on business performance and addresses navigating job transitions, emphasizing clear communication and negotiation tactics.
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Respect Ideas to Encourage Sharing
- Acknowledge and thank employees for their ideas, even if previously tried or rejected.
- Leaders should listen with intention to encourage contributions and respect team members.
Make Meetings More Effective
- Effective meetings require quality engagement: listening, suspending judgment, and encouraging open sharing.
- Avoid "however and but" phrases that dismiss ideas, instead invite further discussion or offline talks.
Leaders Must Handle Concerns Properly
- Leaders should never see questions or concerns as incompetence or reasons to blame.
- When bad news arises, thank those who raise concerns and collaboratively seek solutions, not punish.