Artificial Intelligence Podcast: ChatGPT, Claude, Midjourney and all other AI Tools

Is AI Going to Take Over For Outsourcing With Thomas Doherty

12 snips

Dec 15, 2025

Thomas Doherty, an AI and operations expert renowned for driving AI transformations in outsourcing, discusses how AI is poised to revolutionize traditional outsourcing models. He emphasizes AI as the 'great equalizer,' breaking down language barriers and leveling the global playing field. Thomas highlights the importance of viewing AI as a partner to enhance human capabilities, advocating for thoughtful process mapping and engagement with frontline workers. His insights on obtaining clear goals and focusing on core solutions offer practical strategies for future success.

Ask episode

AI Snips

Chapters

Books

Transcript

Episode notes

ADVICE

Define Clear Success Metrics

Define clear goals, success metrics, and examples of good/bad outputs before hiring or automating.
Jonathan Green warns vague briefs like "take care of my social media" cause prolonged trial-and-error.

INSIGHT

Less Is More With KPIs

Most operations only need 8–12 core metrics rather than dozens or none at all.
Thomas Doherty says focusing on the vital metrics reveals what drives success.

ADVICE

Onboard People, Not Replace Them

Avoid telling employees you will replace them with AI; involve and onboard them properly instead.
Jonathan Green cautions this language invites sabotage and morale collapse during AI projects.

Get the Snipd Podcast app to discover more snips from this episode

Get the app

Welcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into the intriguing realm of AI's impact on outsourcing with our distinguished guest, Thomas Doherty. Thomas, known for his expertise in AI-driven transformations, provides a fresh perspective on the evolving outsourcing landscape, emphasizing how AI is revolutionizing traditional outsourcing models.

Thomas shares insights on the shift from human outsourcing to AI-enhanced solutions, highlighting the potential of AI to act as the "great equalizer." By removing language barriers and enhancing efficiency, AI enables individuals globally to compete on a level playing field, thereby transforming the outsourcing industry.

Notable Quotes:

"AI is the great equalizer because if you take, let's say a person whose second language is English, that's their biggest weakness in competing in the American market. AI levels that playing field." - [Thomas Doherty]
"We destroy the good in pursuit of the perfect." - [Jonathan Green]
"The most successful outsources will become the agentic AI, creating tools and models for organizations to thrive." - [Thomas Doherty]

Thomas underscores the importance of viewing AI as a partnership tool, rather than a replacement strategy, enhancing the capabilities of remote teams and fostering global collaboration. He advocates for a balanced approach, where AI complements human skills, leading to more efficient and innovative solutions.

Connect with Thomas Doherty:

LinkedIn: https://www.linkedin.com/in/thomas-dohertyjr/

Thomas also discusses the challenges and opportunities of integrating AI into business processes, offering strategies for successful implementation and emphasizing the need for clear objectives and metrics.

If you're interested in understanding the future of outsourcing and how AI is reshaping industries, this episode is a must-listen!

Don't miss this enlightening conversation, which offers valuable insights for business leaders looking to harness AI for growth and competitive advantage.

Connect with Jonathan Green

The Bestseller: ChatGPT Profits
Free Gift: The Master Prompt for ChatGPT
Free Book on Amazon: Fire Your Boss
Podcast Website: https://artificialintelligencepod.com/
Subscribe, Rate, and Review: https://artificialintelligencepod.com/itunes
Video Episodes: https://www.youtube.com/@ArtificialIntelligencePodcast