GOTO - The Brightest Minds in Tech Building Support Structures • Flavia Circiumaru & Hannes Lowette
Oct 28, 2025
Flavia Circiumaru, a software engineer at FundApps, shares insights from her experience establishing a structured support system after rapid company growth. She discusses the challenges of the previous model, emphasizing the importance of reducing context switching and improving collaboration between support and development teams. Flavia explains their goal of making support seamless and discusses actionable strategies for enhancing efficiency. Together with Hannes Lowette, they explore how effective communication and clear priorities can bridge the gap between clients and engineers.
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Monitoring Revealed Hidden Failures
- Visibility gaps across microservices caused hidden version drift and deployment issues.
- Prioritizing monitoring and automation reduced recurring incidents and monthly toil.
Over-Communicate To Prevent Breakages
- Over-communicate with team leads and product teams to avoid incompatibilities and surprise breakages.
- Use regular checkups and shared codebase awareness to reduce friction between support and devs.
Clients Used A Page Wrongly
- A low-performance aggregation page was misused by clients as a data-export point, causing heavy load.
- Conversations with product showed the solution was better client communication, not heavy engineering work.