In this episode, we speak with Melissa Solis, CEO of Inbenta, an AI customer experience platform used by more than 1,000 companies worldwide. Founded in 2005, Inbenta offers a suite of Conversational AI tools—including Chat, Search, Assist, Knowledge, and Learn—that help enterprises automate user interactions, improve support workflows, and serve customers across 100+ languages.

Melissa brings more than three decades of leadership experience across insurance and technology. Before joining Inbenta, she co-founded GIACT Systems and served as CEO through its acquisition by Refinitiv. At Inbenta, she oversees efforts to expand the platform’s enterprise footprint while advancing safe, intent-driven AI capabilities for customer-facing teams.

Melissa supports Patrol Stories. To learn more about this organization click here.

I am your host, RJ Lumba. We hope you enjoy the show. If you like the episode, click to follow.

AI-Powered Customer Experience: Inbenta’s Melissa Solis