Juicebox Podcast: Type 1 Diabetes #1082 Ask the Omnipod 5 Product Support Expert: Top Calls from Customers
Dec 12, 2023
In this episode, Lindsay Friedman, Senior Manager of Clinical Product Support at Omnipod, answers frequently-asked questions about Omnipod 5. The topics discussed include the qualifications of the remote support team, addressing misinformation online, receiving and using new controllers, reasons for transition to automated mode limited, finding fulfillment in helping others with diabetes, and improvements in sleep quality and the importance of uninterrupted sleep.
Chapters
Transcript
Episode notes
1 2 3 4 5 6 7
Introduction
00:00 • 2min
The Remote Support Team and Qualifications
02:11 • 3min
Understanding Customer Needs and Addressing Misinformation
05:32 • 15min
Receiving and Using New Controllers
20:48 • 15min
Reasons for Transition to Automated Mode Limited
35:45 • 6min
Fulfillment in Helping Others with Diabetes
42:02 • 11min
Improvements in Sleep Quality and the Importance of Uninterrupted Sleep
53:12 • 3min