We are used to delays in the mail at Christmas, but during the pandemic the backlog of packages has become so unmanageable, Australia Post had to suspend parcel pick-ups for several days to sort it all out, but the problem hasn't gone away.
As millions of us continue to work from home and rely on online shopping, the ongoing delays continue to cause frustration for businesses and customers, so why is this still happening and what is the solution?
The Quicky speaks to an AusPost executive and a postal workers union representative to find out what it's been like for posties and couriers trying to cope with unprecedented demand, and if we should be sending our Christmas gifts even earlier in 2021?
CREDITS
Host/Producer: Claire Murphy
Executive Producer: Siobhán Moran-McFarlane
Audio Producer: Ian Camilleri
Guests:
Michelle Skehan - Australia Post General Manager of Corporate Affairs
Nicole Robinson - Communication Workers Union (CWU) National Assistant Secretary (Postal)
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