Phillip Hunter on Design for Conversation

Phillip Hunter, a strategy and innovation consultant specializing in conversational systems, shares his insights from his experience leading user experience for Amazon Alexa Skills. He discusses the structure of conversation and its emotional depth, highlighting how digital communication challenges interpersonal interactions. Phillip explains the technical complexities of designing effective conversational interfaces and the importance of quality audio in communication. He emphasizes the need for blending technology with human interaction to enhance user experience.