The Lifestyle Practice Podcast For Dentists 82. Warming Your Dental Patients Up To Increase Your Acceptance Rate- Part Deux
Mar 30, 2021
Practical tactics to warm dental patients and build instant rapport. First impressions and waiting-room touches that spark conversation. Simple greeting and mirror-matching techniques to reduce anxiety. How to train staff and front-load culture for consistent connection. Strategies for gathering patient notes and prioritizing chief complaints to preserve trust and long-term acceptance.
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Start Conversation Immediately During Rooming
- Don't walk patients back in silence: start conversation immediately using notes from the chart and offer comforts like hanging coats or a heated neck wrap.
- These small gestures make patients feel treated as friends, not transactions.
Get A One Minute Handoff Before The Exam
- In the one-minute dentist huddle, ask the hygienist what's most important to the patient and how long since their last dental visit.
- Use that intel to tailor your exam tone and prioritize the patient's chief concern.
Deliver Surprising Bad News With Humility
- If a new patient reports a recent all-clear from another dentist but you see problems, acknowledge the awkwardness, lower your tone, and say you're being honest because they pay you for candor.
- Show x-rays and avoid blaming the previous dentist.