From Garments to Ground Zero: Ken Sandy’s Entrepreneurial Journey - Dan Claps

In this episode of the I Fired My Boss podcast, Dan Claps sits down with Ken Sandy, managing partner at Dryy Garment Care and owner of FRSTeam Dryy, a restoration company specializing in textiles, electronics, and contents pack-out and storage for residential and commercial disasters. Ken shares his unconventional entrepreneurial journey—from working in corporate call centers to launching and failing at multiple ventures before finding success in marketing, dry cleaning innovation, and eventually restoration. He explains how his team transformed a traditional dry cleaning concept into a tech-enabled, community-focused service with hundreds of locker locations in multifamily buildings, and how the pandemic forced him to pivot into the restoration industry.

Ken and Dan dive into the realities of franchising, discussing the value of proven systems, the challenges of royalties, and the importance of operator execution over the playbook itself. Ken reflects on scaling a growing restoration business and balancing expansion with fully maximizing an existing market, while Dan shares lessons from building and growing franchise brands nationwide. The conversation also explores mental models like “hidden abundance,” the power of relationships in home services, and why the best operators focus on sales, networking, and people rather than getting lost in the minutiae. It’s an honest discussion about entrepreneurship, franchising, and what it really takes to build and scale a successful service business.