New Books in Systems and Cybernetics Control Through Communication: The Rise of System in American Management
Apr 3, 2023
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Follow Strange Archival Patterns
- If you find something odd or repeatedly appearing in archives, pursue it; anomalies can reveal important histories.
- Yates recommends following surprising archival patterns rather than assuming nothing of interest lies there.
Systematic Management Drove Communication Needs
- Systematic management, not just shop-floor scientific management, drove the demand for internal communication systems.
- Managers sought regular data flows up hierarchies to compare performance and make centralized decisions.
DuPont's Chartroom Breakthrough
- DuPont shows a discontinuous shift: a new generation imported systematic management and rapidly reorganized reporting and charting.
- Yates highlights DuPont's chartroom as a visible, dramatic example of managerial dashboards.