Healthtech Pigeon How can telehealth solve healthcare's biggest challenges?
Sep 28, 2025
Hannah Jelliman and Niki Loboda from Whereby dive into the world of telehealth. Hannah discusses the importance of user experience, emphasizing that merely 'good enough' technology no longer meets patient needs. Niki highlights the critical balance between reliability and privacy, explaining how trust is built through simplicity. They explore the mental burdens on clinicians and how effective technology can enhance care quality. Together, they tackle barriers to adoption and the necessity for transparent practices to foster confidence in virtual healthcare.
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Outdated Browser Broke A Consultation
- Niki described a patient using an outdated Chrome version and missing camera drivers that caused quality issues.
- The issue was solved by updating software and installing drivers, highlighting basic tech hygiene problems.
Make Telehealth Feel Personal
- Patients don't want to feel like generic users; telehealth must preserve personal care moments.
- Simple, trustworthy interfaces and preparing patients for consultations will build that personalized trust.
Automate Notes To Free Clinician Attention
- Use AI-driven transcription and automated note-taking to remove clinician admin and increase focus on patients.
- Deploy background tools that capture notes so clinicians can be fully present on video.