The Crown Refs Podcast #72 Verbal Judo | Jerry B. Jenkins | New York Times Best-Selling Writer | part 1
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Jan 22, 2020 Jerry B. Jenkins, New York Times Best-Selling Writer, discusses verbal judo and its application in officiating. Topics include handling criticism with grace and empathy, generating automatic responses, controlling the situation, and setting boundaries in sports.
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Savvy Ref Defuses A Loud Coach
- A savvy referee calmly engaged a berating coach, put a hand on his shoulder, and replied quietly with a witty, defusing line.
- The coach laughed, praised the ref, and the confrontation ended without ejection.
Respond With Respect And Offer Cooperation
- Answer angry people with respect and civility instead of matching their tone.
- Use phrases like "I hear you" and offer cooperation to let them save face and calm down.
Avoid Triggers; Ask For Solutions
- Avoid trigger phrases like "calm down", "what's your problem?" or "because that's the rule."
- Instead ask, "What can I do right now to make this problem go away?" to steer them toward solutions.