The Trusted Adviser Future-Proofing Advice Firms – Neil Kendall of Tupicoffs on AI, Cyber Security & Client Portals
May 22, 2025
Neil Kendall, Managing Director of Tupicoffs and former FAAA chair, who modernises advice firms with tech-led compliance and cyber solutions. He discusses using AI to monitor every interaction, tuning detections for practical use, secure client data aggregation, live client balance sheets in Salesforce, and how strong cyber controls reduced insurance risk.
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Reduce Compliance Cost With Automation
- Use AI to reduce compliance headcount and divert effort to exceptions.
- Expect software costs to be far lower than hiring full-time auditors.
Prepare Basics Then Configure
- Implement recording, two-factor authentication and basic tech before adding AI.
- Engage the vendor to configure routing and reviewers so it fits your workflow.
Daily Live Balance Sheets
- Aggregated platform data creates a daily, live client balance sheet.
- That lets advisers answer client queries instantly and proactively manage risk.