Zoom CMO Kim Storin on Leading Through Brand Change When the Stakes Are High | E143

At just ten years old, Kim Storin was writing letters to CEOs, asking for donations and clearly outlining why her cause mattered. That instinct to connect people, solve problems, and step forward without permission never left her. Years later, as Chief Marketing Officer at Zoom, that same mindset shapes how she leads one of the most trusted brands in modern work. In this episode, Kim joins Ilana to share Zoom’s evolution from a single, iconic product into a broad portfolio of solutions, and what it takes to reinvent a brand the world already relies on without losing trust.

Kim Storin is the Chief Marketing Officer at Zoom and a seasoned marketing leader with experience spanning consulting, enterprise transformation, and global brand leadership. She has held senior leadership roles at companies including Dell, IBM, and Deloitte.

In this episode, Ilana and Kim will discuss:

(00:00) Introduction 

(03:44) Making Bold Requests at Age Ten

(06:28) Problem Solving as Her Career Compass

(14:53) Receiving the Hardest Feedback of Her Career

(17:40) Athletic Pursuits and Influence on Leadership

(20:50) Joining Zoom and Leading Its Transformation

(23:38) How Zoom Reinvented and Repositioned Itself

(27:12) The New Era of Marketing and How to Stay Ahead

(30:33) AI as a Teammate, Not a Threat

(35:08) Redefining Success Beyond Metrics and Titles

(38:30) The Right Way to Build a Portfolio Career

Kim Storin is the Chief Marketing Officer at Zoom, where she leads global marketing strategy, brand, and growth as the company evolves into a broader communications platform. Prior to Zoom, Kim held senior leadership roles at companies including Dell, IBM, Deloitte, and multiple high-growth organizations. She is also a lifelong athlete, marathon runner, and is passionate about building the next generation of market leaders.

Connect with Kim:

Kim’s LinkedIn: linkedin.com/in/kimberlystorin 

Resources Mentioned:

Zoom: https://www.zoom.com 

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