The Aboard Podcast

Hilary Mason: Product First, Then AI

10 snips
Apr 7, 2026
Hilary Mason, CEO of Hidden Door and veteran data scientist who founded Fast Forward Labs, talks product-first AI for interactive storytelling. She describes designing game mechanics, embedding ML where it helps, and why chat-first interfaces can mislead. The conversation covers engineering choices, safety constraints, and balancing human-crafted story beats with AI flavoring.
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ANECDOTE

Unwinnable Family Feud Caused Tears

  • Rich Ciotti built a Family Feud–style single-page game with AI that loaded survey questions from markdown files.
  • The game produced ambiguous kid-facing answers that made children cry on New Year’s Eve because the survey format created unwinnable moments.
INSIGHT

Stuff Is Easy Product Is Hard

  • Hilary Mason: it's now extremely easy to make 'stuff' with AI but much harder to make finished products that bring joy.
  • The creative design and experience decisions, not model access, determine whether an AI project succeeds as a product.
ADVICE

Scaffold Input Don’t Give Blank Chat

  • Show players options and scaffold inputs rather than an empty chat box to prevent aimless or trivial input.
  • Hidden Door displays example prompts and difficulty labels so players know what actions make sense and how hard they are.
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