“AI goals are now mandatory.” | How Genesys hit 75% skill adoption in 60 Days with Lisa Brockman (Part 2)

Lisa Brockman, Talent Director at Genesys, returns to prove that skills-based transformation isn't a multi-year "maybe"—it’s a 60-day "must". After launching an AI-driven pilot to 2,000 employees in November, Genesys saw 75% of users validate their skills almost immediately.

But they aren't stopping at data collection. In this episode, Lisa reveals why Genesys is making AI-specific goals mandatory for every single employee starting this February. She breaks down the shift from manual, static spreadsheets to a dynamic "Data Presence" where opportunities now find the employees. This is the blueprint for moving past the "manual trap" and building a workforce that is actually ready for the AI era.