Episode #242: Negative Google Reviews: How to Respond and Be Proactive

Have you ever had a negative online review stick with you far longer than it should? Even when you know you provided excellent care, one harsh comment can feel deeply personal and unfair.

In this episode, I'm joined by Dr. Jeffrey Segal, a neurosurgeon, attorney, and founder of Medical Justice. Dr. Segal shares practical, real-world guidance on how physicians can respond to negative reviews, protect their online reputation, and avoid letting a few comments undermine their confidence or career satisfaction.

In this episode we're talking about:

• Why negative reviews are inevitable—and how a few can actually strengthen your credibility
• What you can and cannot say publicly due to HIPAA
• When it makes sense to respond (and when it doesn't)
• How to proactively generate authentic positive reviews
• Using feedback to improve office systems and team dynamics
• Strategies for protecting your mindset and preventing burnout related to online criticism

Links for this episode:

Medical Justice

VuMedi is a physician-focused video learning platform, and it's where Dr. Jeffrey Segal publishes educational videos on medical justice and medicolegal issues.

Thank you for listening!