The Podcast by KevinMD AI could end the administrative nightmare for doctors
Mar 6, 2026
Shiv K. Goel, an internal medicine physician and author who reviews healthcare AI, explores how Anthropic's Claude for Healthcare could automate prior authorizations and paperwork. He discusses chart and insurer integration, HIPAA and hallucination risks. He warns efficiencies might raise quotas unless clinicians shape AI, urging physician involvement to protect care and preserve clinical judgment.
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Two-Hour Prior Authorization Turned Into Seconds
- Shiv K. Goel recounts how prior authorization once took him hours on calls and faxes to insurance companies.
- He describes Claude for Healthcare automating eligibility checks and crafting insurer-specific submissions that clear in seconds when criteria are met.
Saved Time Can Become Hidden Workload
- Efficiency gains from AI can paradoxically increase clinician workload if systems treat saved time as capacity for more patients.
- Shiv observes admin relief must translate into deeper patient conversations, not higher quotas, to improve outcomes.
Insist Physicians Lead AI Implementation
- Do insist that physicians stay central to AI design and deployment so tools reduce admin noise rather than increase clinical quotas.
- Shiv warns governance and workflow design must include clinician voices to prevent systems from simply pushing more visits or tasks onto doctors.