Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) How HCA’s CIO Balances AI Innovation with Operational Stability at Massive Scale
12 snips
Feb 5, 2026 Chad Wasserman, SVP and CIO of HCA Healthcare responsible for IT across hundreds of hospitals, talks about keeping operational stability as the foundation for tech progress. He discusses treating IT as part of the care team. Topics include scaling AI and ambient documentation, building data platforms, organizational structure for reliability, and training technologists through clinical immersion.
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Prioritize Listening And Relationship Building
- Listen to those closest to the work and visit hospitals and divisions regularly.
- Build relationships early so stakeholders know who to call before problems arise.
Data As A Strategic Product
- HCA treats its vast data footprint as a strategic asset and centralizes it on GCP.
- They view data as a product required to unlock AI, automation, and long-term transformation.
Pair A Product Team With Engineering
- Create a product-led innovation team that prioritizes and validates transformation ideas with clinical leaders.
- Partner that team tightly with engineering to execute high-value clinical and operational use cases.
