013: Guest Encounters of the Third Kind with Laurie Guest

Laurie Guest, customer service expert and CSP, talks with David about the current landscape of customer service. We also get an inside look at some of her programs based on her successful keynotes and how she incorporates the expertise of fellow speaking colleagues.

In This Episode, You'll Learn…

'The Red Carpet Secrets'
The 'Guest Encounters' Program
Applying keynotes from other speakers
Customers are 'walking billboards' for your business
When to praise and when to criticize
Where customer service is at today

Links and Resources Mentioned in This Episode