Toolbox for the Trades How ServiceTitan and AI Help Contractors Streamline, Save, and Scale
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Nov 4, 2025 Miranda Deschamps, Office Manager who helped grow ServicePlus Heating and Cooling from a kitchen-table start to a multi-truck operation. She recounts a two-week email crash that taught leadership and process. She explains using ServiceTitan plus AI to build inventory templates, index job photos for marketing, and mine data to negotiate better supplier pricing.
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Combine Webinars With On-the-Job Coaching
- Watch vendor webinars, join networks like ServiceTitan Torch, and use industry training platforms (EGIA) to ramp up quickly.
- Lean on experienced teammates for hands-on technical coaching to speak knowledgeably with customers.
Email Crash Became A Leadership Lesson
- Miranda accidentally crashed their company email for two weeks while changing DNS records and had to revert to phone outreach.
- She used the mistake to cultivate humility and to remind her team that mistakes are learning moments.
Small Wins Built Momentum
- Miranda and Andrew celebrated small wins like hiring new staff and moving out of their kitchen-table office into a warehouse.
- Those milestones kept them humble and motivated during steady growth to five trucks.