Owned and Operated - A Plumbing, Electrical, and HVAC Business Growth Podcast Remote Staffing for Contractors: How to Hire Offshore for Recruiting, Dispatch & Ops
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Dec 16, 2025 In this discussion, Aizik Zimerman, a contractor from Jay Blanton Plumbing, shares his journey to scaling from zero to 140 employees using a remote-first staffing approach. He reveals how offshore roles, particularly in recruiting and dispatch, unlocked significant growth. Aizik introduces the hub-and-spoke model, emphasizing strategic U.S. leadership with specialized offshore execution. He discusses creative offshore roles and successful training techniques, illustrating how businesses can act quickly to expand their operational capabilities.
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Default To Remote First
- If a role can be done remote, hire remote by default and prove why it must be onshore otherwise.
- Start remote hiring early; even small businesses gain access to functions like CSRs and purchasing immediately.
Use Agencies To Kickstart Offshore Hiring
- Use agencies or BPOs to source and train offshore hires when starting, instead of direct job-board hiring.
- Choose an achievable entry point and let the agency help with onboarding and initial training.
TV Feed Solved Install Coordination
- Jay Blanton struggled to offshore install coordination until they put remote coordinators on continuous video/audio with the dispatch room.
- That 'ops war room' feed let overseas staff hear live context and meaningfully manage dispatch tasks.