Flight Centre’s World360 Rewards: Loyalty and Profitability Insights with James Kavanagh (#757)
Mar 26, 2026
49:16
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
This episode is also available in video format onwww.Loyalty.TV.
In this episode of Let's Talk Loyalty and Loyalty TV, we sit down with James Kavanagh, Global Leisure CEO at the Flight Centre Travel Group, to explore the future of travel loyalty. With 29 years in the travel industry, James shares insights into transforming global leisure operations, scaling brands across eight markets, and launching World360 Rewards—the new travel loyalty program in Australia.
Leadership lessons, loyalty insights, and the books that guide a global CEO—James Kavanagh reveals how Flight Centre makes every journey rewarding for both customers and business.
Let's Talk Loyalty