Safety Labs by Safety Products Global Is Safety Learning the Right Lessons with Nippin Anand
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Mar 2, 2026 Nippin Anand, event investigation consultant and author focused on human-centred learning, challenges familiar safety myths. He explores the Costa Concordia case, how stories and unconscious meanings shape explanations, and why root cause fixes often miss complexity. Short, punchy discussion on myth, blame, three minds, and the iCue visual method for surfacing tension and meaning.
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Normal Work Is A Subjective Story
- 'Work as done' is always a subjective representation; labeling something normal erases individual interpretations and hides conflicting meanings.
- The Costa Concordia captain called the maneuver normal while others saw it as deviant, illustrating conflicting worldviews.
Surface The Unconscious By Listening
- Surface the unconscious by listening to people's stories, symbols, and rituals to reveal hidden assumptions and biases.
- Anand uses cross-cultural examples (dogs' meanings) to show how engaging different worldviews uncovers unseen decision drivers.
One Brain Three Minds Explain Decisions
- Humans operate with one brain but three minds (head, heart, gut); most decisions emerge from heart and gut, not rational thought.
- Investigations often wrongly interrogate experts in rational terms, failing to access the heuristics that drove expert, fast decisions.
