If you've work with WordPress websites for client you'll know that one of the hardest parts of the job is successfully communicating with clients. Today, Hannah Smith talks about her approach for doing just that. It's a really interesting take on how you can try to keep your clients happy all the time, but that's realistically possible and there's going to be times when you need to push back and say "no". It's an interesting talk with some fresh perspectives in this important business area.
