How can the NHS reduce waiting times without throwing money at the problem? Are they using Lean to increase capacity and throughput in a way that also improves quality? The recipe is "reduce waste."There's usually the need to improve three things in any industry:
Quality
Cost
Speed
Traditionally, people would say you can get it "good and cheap but not fast" or some combination of just two of those things. Lean healthcare helps show that we can improve in all three dimensions simultaneously. We need "better, faster, cheaper" healthcare around the world and we need to go about it right way - improving systems rather than just cutting costs in a way that slows care or hurts quality.
Big challenges, global challenges.
Lean Blog Audio: Practical Lean Thinking, Psychological Safety, and Continuous Improvement