Inside the Strategy Room 251. Driving transformational behavior change at scale
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May 15, 2025 In this enlightening discussion, guests Rajesh Krishnan, a Senior Partner at McKinsey specializing in transformational performance improvements, Tiffany Vogel, a Partner focused on change management in financial institutions, and Matthew Schrimper, an Associate Partner with expertise in large-scale transformations, unravel the complexities of organizational change. They tackle common pitfalls, emphasize the role of culture in strategy, and advocate for deep engagement from leaders and employees to drive successful transformations. Their insights highlight the necessity of clear communication and concrete actions for lasting impact.
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Make Organizational Health Tangible
- Diagnose organizational effectiveness thoroughly before acting using benchmarks and surveys.
- Translate findings into specific target behaviors and embed them in daily work to sustain change.
Ensure Clear, Repeated Communication
- Communicate change messages multiple times and through many voices to avoid dilution.
- Embed conversations in teams to foster accountability and reinforce new behaviors.
OHI Quantifies Organizational Health
- The Organizational Health Index (OHI) provides fact-based benchmarking of organizational effectiveness.
- It measures observable practices and outcomes, enabling leaders to link health to performance.