AI Explored AI Voice Agents: How to Get Started
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Jan 20, 2026 
In this discussion, Tommy Chryst, founder of Arose AI and expert in voice agents, dives into the world of AI voice technology. He shares his journey from college coding to creating voice solutions that enhance customer service. Tommy emphasizes that effective voice agents require careful design, not just plug-and-play solutions. He explores the importance of ROI validation, legal considerations, and the future of multimodal interaction in voice tech. With practical advice on tools and integration, Tommy equips businesses to harness the power of AI voice agents successfully.
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Validate Use Case And Legal Risk First
- First confirm the use case is worth solving and legally compliant before building.
- Prioritize inbound or transactional flows and review FCC/TCPA rules on outbound AI calls.
Choose Disclosure Based On Comfort And Laws
- Decide whether to disclose AI; both disclosed and undisclosed agents performed similarly for Tommy's clients.
- Consider regulation and customer experience when choosing to announce an AI voice.
Map Employee SOPs Before Building
- Run a discovery process: map the role as if hiring an employee and create SOPs before building.
- Define success metrics up front to avoid costly failed deployments.